If you are a Managed WordPress Hosting client, you can use an SFTP client such as Transmit for Mac (https://panic.com/transmit/) or WinSCP for Windows (http://winscp.net/) in order to update your website content. We do not allow FTP or SSH access to our Managed WordPress Platform.
Note that each site has its own username and password, and you must use those specific credentials to update that particular site.
Please use the following configuration settings.
Server name: wordpress-web1.cloud.stottsan.net
Username: your site's username
Password: your site's password